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Our
primary function at Pope Housing is to provide temporary housing
or trailers to fire-loss victims. We also provide housing to
families building or renovating their homes and to municipalities
during building renovations.
Our
frequently asked questions are geared to fire-loss victims. If
a different answer is appropriate for a building situation it
is noted after that question.
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How do I get started? |
Answer:
Call our office and speak with
our coordinator. The coordinator will set up an appointment with
our field representative at your convenience. |
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How do I know this will
work for me? |
Answer:
Our field representative will inspect
your site and roads leading up to your property to determine
if this will work for you. While visiting with you, he will also
take the needed measurements, insurance information and personal
information we need to expedite your delivery. |
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What information will
I need to provide Pope Housing? |
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Answer:
We will need your insurance adjusters
name and number as well as your claim number when that is available.
We will also need contact information for you; telephone numbers
where you are staying, work numbers, size of your family, number
of pets, etc.
Building Situation: No insurance information is needed in your situation. |
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What if I have pets? |
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Answer:
Pets are no problem for us here
at Pope Housing. We do charge a pet accommodation fee that is
billed to your insurance company. All we ask is that you provide
them and the unit with proper care. Please keep in mind they
have been traumatized also and their behavior may suffer a bit
for a short time.
Building Situation: The pet accommodation fee will be billed to you
on your initial invoice. |
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Do you bill the insurance
company or me? |
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Answer:
We deal directly with your insurance
company for payment. There is a section of your contract called
the "Direction to pay", which authorizes direct payment
to us.
Building Situation: The homeowner is billed directly. All invoices
are payable in advance. |
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Are there any out of pocket
expenses? |
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Answer:
There is a damage deposit due the
day of delivery. Damage deposits are held until rental is finalized
and file is paid in full. To ensure full return of your deposit
the unit must be returned very clean and have no damage.
Building Situation: Your initial invoice, delivery fees, permit fees
etc. are payable at time of delivery. The damage deposit may
be paid at time of initial appointment to reserve a unit. |
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Who takes care of town
permits and issues? |
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Answer:
Our field representative will meet
with your town building inspector and offices to get your permits.
Some town offices have limited hours and your assistance may
be required.
Building Situation: You are responsible for any permits your town
requires. |
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What about electricity,
water, telephone and cable? |
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Answer:
Our coordinator will hire the vendors
needed for your water and power. You, the homeowner, will need
to contact your local telephone and cable companies for those
hookups.
Building Situation: You are responsible for all hookups. We can provide
your plumber and electrician with our standard directions. |
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How do you hookup the
water and electricity? |
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Answer:
Our vendors will tie directly into
your existing services. If your electrical panel has been too
damaged to use, a temporary service pole would be required. This
procedure can be time consuming depending on your power company
and state. We will do our best to make this procedure as quick
as we can and your patience will be needed.
Building Situation: See above. |
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What if I want to use
MY plumber and electrician? |
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Answer:
We can use your vendors if they
have the proper credentials, insurance and can follow our procedures.
We prefer to use our own simply because they have the sense of
urgency that is needed during this delicate phase as well as
the experience with our procedures. All of our vendors are licensed,
insured and experienced.
Building Situation: All vendors are your responsibility. |
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Do I need to be there
for delivery? |
Answer:
Yes. There are contracts to be
signed on delivery day as well as the damage deposit to be paid.
It is also helpful to be there to see the path the mobile home
takes going in your property. If removal takes place in the winter,
you will know which areas will need to be free of snow and debris
and this is the best way to get that information. |
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How soon can I expect
delivery after I meet with your field representative? |
Answer:
Delivery dates depend on your individual
situation. We aim to deliver to you as quickly as possible but
your delivery is dependent on weather conditions, site preparation,
location, town permits and authorization from your insurance
company. We will do everything we can to help you begin to get
back to a normal life. |
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When will I be able to
move in? |
Answer:
Once your connecting services are
completed, you may move in. In most cases, the connections are
complete the day after delivery. Homes with temporary service
poles generally take longer. We recommend you keep your temporary
living arrangements in place until you have confirmed all utilities
are in place. |
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How are they heated? |
Answer:
Our units have electric heat. |
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What will I need once
I am in? |
Answer:
Our field representative will provide
you with a welcome packet that has a list of the general items
you will need during your stay. This packet will also contain
a consent form for cable and telephone installation as well as
some helpful hints for your primary residence. |
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What about site preparation? |
Answer:
Our field representative will provide
you with a list of things you will need to complete before delivery
if any. Each loss is different and you may not need to do
anything to prepare for delivery. |
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What about winter conditions? |
Answer:
Snow removal is your responsibility
as part of the delivery and removal process. We will provide
instructions as to what is necessary. |
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What about damage to
my lawn? |
Answer:
Pope Housing will do our best not
to damage your property at delivery or removal. Most insurance
companies will pay for damage done to your landscaping in these
circumstances. |
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Who takes care of any
problems I might have with my well and its components? |
Answer:
Any issues with your well or your
primary residence will be your responsibility as they are considered
part of your primary residence claim and not your additional
living expense claim. |
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How long have you been
in business? |
Answer:
Pope Housing has been providing
temporary housing since 1978. |
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Are the units insured? |
Answer:
Yes, we insure the units but we
recommend you insure your personal contents. |
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What if something breaks? |
Answer:
Our service staff is on call via
a 24-hour human answering service. |
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Do you have different
size units? |
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Answer:
We have three sizes to choose:
- 12 ft. x 44 ft. - 2 bedroom unit
- 12 ft. x 60 ft. - 3 bedroom unit
- 14 ft. x 70 ft. - 4 bedroom unit. (Limited
availability)
Not all sites can accommodate all sizes.
Our field representative will help you decide which size will
work best for you. |
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May I come and look at
the units before I decide or take delivery? |
Answer:
Please call our office to arrange
an appointment to view available units in our depot. |
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What about furniture
and appliances? |
Answer:
The kitchen has a full size stove
and refrigerator. The bedrooms and living room are fully furnished.
Our field representative will go over your specific needs during
your meeting. |
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What about cost? |
Answer:
The costs vary from location and
size of units. All costs will be discussed during your meeting
with our field representative. |
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What do I do when I am
done with the unit? |
Answer:
Call the office and our coordinator
will schedule removal of the unit with you at that time. Bear
in mind deliveries will always take precedence over removals
(just as your delivery did). If you require the unit to
be removed by a certain date please let us know and we will do
our best to accommodate you. |
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