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Pictures of disasters - ocean storm, tornado, fire, lightening strikes

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Our primary function at Pope Housing is to provide temporary housing or trailers to fire-loss victims. We also provide housing to families building or renovating their homes and to municipalities during building renovations.

Our frequently asked questions are geared to fire-loss victims. If a different answer is appropriate for a building situation it is noted after that question.

How do I get started?
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Answer:
Call our office and speak with our coordinator. The coordinator will set up an appointment with our field representative at your convenience.

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How do I know this will work for me?
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Answer:
Our field representative will inspect your site and roads leading up to your property to determine if this will work for you. While visiting with you, he will also take the needed measurements, insurance information and personal information we need to expedite your delivery.

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What information will I need to provide Pope Housing?

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Answer:
We will need your insurance adjusters name and number as well as your claim number when that is available. We will also need contact information for you; telephone numbers where you are staying, work numbers, size of your family, number of pets, etc.

Building Situation: No insurance information is needed in your situation.

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What if I have pets?

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Answer:
Pets are no problem for us here at Pope Housing. We do charge a pet accommodation fee that is billed to your insurance company. All we ask is that you provide them and the unit with proper care. Please keep in mind they have been traumatized also and their behavior may suffer a bit for a short time.

Building Situation: The pet accommodation fee will be billed to you on your initial invoice.

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Do you bill the insurance company or me?

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Answer:
We deal directly with your insurance company for payment. There is a section of your contract called the "Direction to pay", which authorizes direct payment to us.

Building Situation: The homeowner is billed directly. All invoices are payable in advance.

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Are there any out of pocket expenses?

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Answer:
There is a damage deposit due the day of delivery. Damage deposits are held until rental is finalized and file is paid in full. To ensure full return of your deposit the unit must be returned very clean and have no damage.

Building Situation: Your initial invoice, delivery fees, permit fees etc. are payable at time of delivery. The damage deposit may be paid at time of initial appointment to reserve a unit.

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Who takes care of town permits and issues?

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Answer:
Our field representative will meet with your town building inspector and offices to get your permits. Some town offices have limited hours and your assistance may be required.

Building Situation: You are responsible for any permits your town requires.

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What about electricity, water, telephone and cable?

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Answer:
Our coordinator will hire the vendors needed for your water and power. You, the homeowner, will need to contact your local telephone and cable companies for those hookups.

Building Situation: You are responsible for all hookups. We can provide your plumber and electrician with our standard directions.

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How do you hookup the water and electricity?

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Answer:
Our vendors will tie directly into your existing services. If your electrical panel has been too damaged to use, a temporary service pole would be required. This procedure can be time consuming depending on your power company and state. We will do our best to make this procedure as quick as we can and your patience will be needed.

Building Situation: See above.

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What if I want to use MY plumber and electrician?

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Answer:
We can use your vendors if they have the proper credentials, insurance and can follow our procedures. We prefer to use our own simply because they have the sense of urgency that is needed during this delicate phase as well as the experience with our procedures. All of our vendors are licensed, insured and experienced.

Building Situation: All vendors are your responsibility.

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Do I need to be there for delivery?
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Answer:
Yes. There are contracts to be signed on delivery day as well as the damage deposit to be paid. It is also helpful to be there to see the path the mobile home takes going in your property. If removal takes place in the winter, you will know which areas will need to be free of snow and debris and this is the best way to get that information.

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How soon can I expect delivery after I meet with your field representative?
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Answer:
Delivery dates depend on your individual situation. We aim to deliver to you as quickly as possible but your delivery is dependent on weather conditions, site preparation, location, town permits and authorization from your insurance company. We will do everything we can to help you begin to get back to a normal life.

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When will I be able to move in?
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Answer:
Once your connecting services are completed, you may move in. In most cases, the connections are complete the day after delivery. Homes with temporary service poles generally take longer. We recommend you keep your temporary living arrangements in place until you have confirmed all utilities are in place.

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How are they heated?
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Answer:
Our units have electric heat.

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What will I need once I am in?
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Answer:
Our field representative will provide you with a welcome packet that has a list of the general items you will need during your stay. This packet will also contain a consent form for cable and telephone installation as well as some helpful hints for your primary residence.

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What about site preparation?
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Answer:
Our field representative will provide you with a list of things you will need to complete before delivery if any. Each loss is different and you may not need to do anything to prepare for delivery.

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What about winter conditions?
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Answer:
Snow removal is your responsibility as part of the delivery and removal process. We will provide instructions as to what is necessary.

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What about damage to my lawn?
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Answer:
Pope Housing will do our best not to damage your property at delivery or removal. Most insurance companies will pay for damage done to your landscaping in these circumstances.

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Who takes care of any problems I might have with my well and its components?
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Answer:
Any issues with your well or your primary residence will be your responsibility as they are considered part of your primary residence claim and not your additional living expense claim.

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How long have you been in business?
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Answer:
Pope Housing has been providing temporary housing since 1978.

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Are the units insured?
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Answer:
Yes, we insure the units but we recommend you insure your personal contents.

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What if something breaks?
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Answer:
Our service staff is on call via a 24-hour human answering service.

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Do you have different size units?

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Answer:
We have three sizes to choose:

  • 12 ft. x 44 ft. - 2 bedroom unit
  • 12 ft. x 60 ft. - 3 bedroom unit
  • 14 ft. x 70 ft. - 4 bedroom unit. (Limited availability)

Not all sites can accommodate all sizes. Our field representative will help you decide which size will work best for you.

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May I come and look at the units before I decide or take delivery?
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Answer:
Please call our office to arrange an appointment to view available units in our depot.

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What about furniture and appliances?
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Answer:
The kitchen has a full size stove and refrigerator. The bedrooms and living room are fully furnished. Our field representative will go over your specific needs during your meeting.

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What about cost?
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Answer:
The costs vary from location and size of units. All costs will be discussed during your meeting with our field representative.

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What do I do when I am done with the unit?
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Answer:
Call the office and our coordinator will schedule removal of the unit with you at that time. Bear in mind deliveries will always take precedence over removals (just as your delivery did). If you require the unit to be removed by a certain date please let us know and we will do our best to accommodate you.

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